Latest update: 7 April 2020
How are we facing the Coronavirus Health Emergency in Sailsquare?
The health emergency we are facing has forced everyone to revolutionize their lives and that of their families overnight. As a company operating in the tourism sector, Sailsquare found itself making very important decisions very quickly.
In respect and consideration of our customers and understanding the seriousness and uniqueness of the phenomenon, Sailsquare has arranged full reimbursements relating to all the experiences that can no longer be realized since the end of February, when the seriousness of the phenomenon was not yet still revealed in its entirety. Full refund means the reimbursement of the amount paid and not the issue of a simple voucher, a practice currently widespread among the various tour operators.
Always out of respect and fairness, but above all because we understand the complexity of the situation that we are all experiencing, in Sailsquare we have decided not to wait passively for refund requests, but to actively proceed by contacting all travelers who we know to be unable to carry out the experience, then proceeding with the full refund.
In the meantime, we are working to stay constantly updated on the situation in real time, maintaining close monitoring with institutional sources, to guarantee a channel of communication for those who want clarifications on future departures not currently involved in government decrees and on cancellation and refund policies.
Even skippers who want to receive updated information on the current situation are more than welcome to contact us.
We are sure we will sail together again!
Yes, we will definitely go back to travel, have fun, discover new places, drink beers at sunset with new and old friends; We do not yet know when but we hope the health emergency will end as soon as possible. Now the most important thing is to deal with this complex moment in mutual respect and in compliance with the provisions issued by the government, putting health first.
How have the cancellation, refund and purchase policies changed?
We realised it was necessary to change our Policies following the Coronavirus health emergency. These are summarised here.
Refund for experiences no longer doable
If you cannot reach the embarkation point following provisions issued by the authorities of your country, or the country of the embarkation point of the booked holiday, you can request the cancellation of your reservation and receive a full refund of the amount paid, without any penalty, even if the holiday is already confirmed.
Flexibility of cancellation
For experiences booked between the 7th of April and the 30th of June 2020, with departure by the 15th of September 2020, you can cancel your reservation within 30 days before departure and receive a full refund of the amount paid, without any penalty, even if the holiday is already confirmed.
If you book an experience more than 45 days from its departure date and for an amount of at least 500 euros, you can choose to pay a deposit of 30% of the fee and pay the balance within 30 days of the departure date.
To know more
For further information and details, it is possible to consult the full text concerning the cancellation and refund policy updated to 4 April 2020.
For any request, you can contact our Customer Service by calling +34 919 019 881 or by writing an email to firstname.lastname@example.org